Refund policy

Return & Refund Policy

At Waseem Collection, we are committed to providing you with authentic, quality unstitched fabrics and a smooth shopping experience. Since our products are unstitched fabrics, we have a simple 7-Day Exchange & Replacement Policy to protect both our customers and our products.

1. 7-Day Exchange Policy

You may request an exchange or replacement within 7 days of receiving your order if:

  • The product is defective or damaged.

  • The wrong product, color, design, or quantity was sent.

  • The fabric has a manufacturing defect.

  • The product received is significantly different from the product ordered.

The product must be unused, uncut, unwashed, and in its original condition and packaging.

2. Important Condition for Unstitched Fabric

Because our products are unstitched suits and fabrics, we cannot accept an exchange or return if the fabric has been:

  • Cut or stitched

  • Washed or dry-cleaned

  • Altered or damaged after delivery

  • Used or worn

  • Modified in any way

Once the fabric has been cut or altered, it will no longer be eligible for exchange or replacement.

3. Open Parcel Inspection

Waseem Collection provides Open Parcel Inspection on Cash on Delivery orders, where available.

Customers are encouraged to inspect the fabric, color, design, and product condition before making payment to the courier. Our website specifically provides this option to help customers check their order before accepting it.

If you find that the wrong or visibly damaged product has been delivered, please do not accept the parcel and contact our customer support immediately.

4. Change of Mind / Personal Preference

Exchange requests based only on personal preference, such as:

  • Color looks different due to screen/display settings

  • Change of mind

  • No longer required

  • Different choice of design

  • Personal preference regarding fabric or color

may not be eligible for exchange.

However, you can contact our customer support and we will review your request according to the condition of the product.

5. Refund Policy

Waseem Collection primarily offers exchange or replacement rather than cash refunds.

A refund may only be considered in exceptional circumstances where:

  • The ordered product is unavailable and cannot be replaced; or

  • Waseem Collection has approved a refund after reviewing the issue.

Approved refunds will be processed using the appropriate payment method and may take some time to reflect depending on the payment provider or bank.

For Cash on Delivery orders, refunds will be handled through a mutually agreed refund method after approval.

6. Delivery Charges

If an exchange is approved because Waseem Collection sent the wrong, defective, or damaged product, we will coordinate the replacement process with you.

If an exchange is approved for another reason, the customer may be responsible for applicable return and/or delivery charges.

Free delivery offers are subject to the terms mentioned on the website and may not be refundable as a separate cash amount.

7. How to Request an Exchange

To request an exchange or replacement, please contact us within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Phone number

  • Reason for exchange

  • Clear photos/videos of the product, if required

Our team will review the request and provide you with the next steps.

WhatsApp Customer Support

WhatsApp: +92 318 6639550
Customer Care: Monday–Saturday, 9:00 AM–9:00 PM PKT

You can also contact us through the Contact Us section of our website.

8. Exchange Approval

All exchange requests are subject to inspection and approval by Waseem Collection.

If the returned product does not meet our exchange conditions, we reserve the right to decline the exchange.

9. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, keep the original packaging and provide photographs or video evidence when requested.

10. Policy Updates

Waseem Collection reserves the right to update or modify this Return & Refund Policy when necessary. Any updated policy will be published on this page.

Contact Us

Waseem Collection
Faisalabad, Pakistan
WhatsApp: +92 318 6639550
Customer Care: Monday–Saturday, 9:00 AM–9:00 PM PKT

Thank you for shopping with Waseem Collection.